YOUR INFORMATION
Last updated: 26 October 2026. How DIFFNI handles website enquiries, service information and website technologies.
DIFFNI is the website and service brand of Guangzhoushi Taiyi Supply Chain Co., Ltd., based in Guangzhou, China. This policy explains how we handle personal information when you visit diffni.com, send an enquiry or discuss our sourcing, warehousing, fulfillment and shipping services.
Contact: service@diffni.com. Business address: Room 210, 2nd Floor, Block A, Taixin Plaza, No. 629, Helong 1st Road, Helong Street, Baiyun District, Guangzhou, Guangdong, China. WhatsApp: +86 186 2015 5151.
Our enquiry forms collect Full Name, Email, WhatsApp Number, Service Required and Message. Required fields are marked on the form. You can leave optional fields blank. Without sufficient contact and shipment information, we may be unable to answer your enquiry or prepare a quotation.
When discussing an order, you may also provide company details, supplier contacts, product links, cargo quantities, weights, dimensions, collection and delivery addresses, recipient details and shipment documents. Please provide other people’s information only where you are authorised to do so, and avoid sending unnecessary sensitive information through a general enquiry form.
Our website and service providers may record technical information such as IP address, browser and device details, pages visited, referring pages, visit times and security logs. Form notifications and submission records can include the submission time, originating page, IP address and browser user agent.
WordPress and Elementor support the website and forms. Enquiries can be stored in the website’s submissions system and delivered to our service email inbox. Cookies and similar technologies may also be used for website functions and advertising measurement, as explained below.
We use relevant information to respond to enquiries, understand your requirements, prepare quotations, communicate with you, coordinate agreed services and maintain business records. We also use technical and submission information to maintain the website, investigate errors, prevent abuse and protect the enquiry process.
Where applicable law requires a legal basis, these purposes may involve taking steps at your request before a contract, performing a contract, meeting legal obligations, or legitimate interests in running and securing our business and responding to business enquiries. Where consent is required for particular processing, that processing must be based on the relevant consent. Submitting an enquiry is not a blanket agreement to unrelated marketing.
The website currently includes Meta Pixel tracking code and the PixelYourSite plugin. These technologies can process page visits, browser and device information, identifiers, referring information and website events for advertising measurement and audience-related functions. PixelYourSite is also configured for Meta server-side events; the events actually sent depend on the active configuration and visitor actions.
Meta may associate information received through its technologies with information it already holds. Meta’s own privacy information explains its processing and advertising controls. The presence of these technologies does not mean that you have submitted an enquiry.
You can manage or delete cookies through your browser and review advertising preferences with Meta. Blocking cookies may affect site functions and does not necessarily prevent all server-side event processing. Contact us with questions about the technologies used on this site. This policy describes the processing; it is not itself a cookie-consent control.
Information may be handled by our team and providers supporting website hosting, email delivery, website maintenance, form storage and security. Meta receives information through the advertising technologies described above.
For a requested quotation or agreed service, necessary information may be shared with relevant suppliers, warehouses, carriers, freight partners, customs or delivery agents and professional advisers. We may also disclose information where required by law or necessary to address fraud, abuse or legal claims. The information needed depends on the service being discussed or provided.
When you contact us by email, your message is processed through our email providers. Selecting a WhatsApp link opens a third-party service; WhatsApp and Meta apply their own terms and privacy policies to their services. Other external links are also governed by the destination’s policies.
Customer cases and feedback may be published on this website. If your information appears in a case or review and you have a question or want to request a correction or removal, contact service@diffni.com.
Our team operates in China. If you contact us from another country, your information may be received and handled in China. Website, email, advertising and logistics providers may also process information in other countries, whose privacy laws can differ from those where you live.
You may contact us for information about the recipients, locations and any applicable transfer arrangements relevant to your enquiry or service. Any international processing remains subject to the requirements that apply to the particular activity.
Retention depends on the purpose and type of record. Criteria include whether an enquiry is active, whether services are being provided, the need to follow up, accounting and shipping record obligations, dispute periods, security needs and the retention settings of the systems involved.
You can ask about the retention of your enquiry or request deletion. Some records may need to be retained to meet legal obligations or resolve outstanding matters. Cookies and third-party advertising information can have separate lifetimes governed by the relevant technology and provider.
Depending on the laws that apply to you, you may have rights to request access, correction, deletion, restriction or a portable copy of personal information, and to object to certain uses. Where processing relies on consent, you may withdraw that consent without affecting earlier lawful processing.
To make a request or object to direct marketing, email service@diffni.com with enough information for us to locate the relevant records. We may need to verify your identity, and some requests are subject to legal limitations. You may also complain to the data protection authority where you live or work, where applicable.
We use website, account and operational controls intended to protect information. No internet transmission or storage system can be guaranteed completely secure. Please do not send passwords, payment-card details or unrelated identity documents through the general contact form.
The website is intended for business enquiries and is not directed to children. If you believe a child has provided personal information, contact us so that we can review the situation.
We may update this policy when the website, services or data-handling arrangements change. The date at the top identifies the latest published version. Contact service@diffni.com if you have questions about this policy or your information.